Magelang, Central Java
2 comments
100% full Not resolved
1.8
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Staff
Website

The good part first: The resort is set in the middle of some very scenic nature, lots of green and mountains.

Noise:

The biggest issue we have with Mesa Stila is the crazy noise level all day AND from 4-5AM and again from 7-8AM. This comes from the many mosques that are around the resort. You might have heard calls to prayer before, but not like this. You will sit upright in your bed at night with earplugs in your ears wondering whether there is a megaphone in the room.

So if you are a devout muslim or an insomniac, this might be the place for you, otherwise stay away!

Management:

The management offered a 30% refund only if the tripadvisor review was taken down. The GM told me it would take 2 weeks for the review to be deleted once I ask tripadvisor. How does he know this?

Reason of review: Poor customer service.

Monetary Loss: $7000.

Preferred solution: Full refund.

I liked: Food.

I didn't like: Noise, Rude management.

Had an Experience with Mesa Hotels And Resorts?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
#1099478

Apparently you don't understand how TripAdvisor operates "behind the scenes"....

Your "review" begs the question; Why not complain DURING the stay?This is the only way that issues can be addressed.

Those who remain silent until AFTER and then go on their Yelp, TripAdvisor, FB, etc. rants clearly aren't interested in actual conflict resolution, they're after freebies, or being reimbursed. This isn't a terribly original scam, but it seems it's still popular among older cheapskates.

Also, you say the bribe was only 30%, so why does the letter from the resort say it's 50%?

Sloppy scammed are seldom very successful.

Yawn.

Anonymous
to Anonymous #1099977

I fully 100% pre-paid the hotel in advance for stay, food and spa treatments. Management was 'unavailable' for my entire stay despite dozens of calls and spending ages pleading with the polite reception staff.

They only started to return calls after I posted on tripadvisor. I have so far gotten back 50% of my pre-payment leaving a balance of almost USD3000.

I hope other travellers will be less trusting than me - do not pre-pay this hotelgroup!

You May Also Like

La Quinta Inn - Just Awful La Quinta Inn "...knocked on the door and yes, it was still occupied..." Read more Budget Inn Room Review Budget Inn "I stayed at the Budget Inn in Pinellas Park, Florida off Hwy 19 N from Thursday, 9/22 until Monday, 9/25. I've never stayed in such a rat hole! I stayed..." Read more Embassy Suites By Hilton - Roaches at Embassy Suites Atlanta Buckhead Embassy Suites By Hilton "Reservation dates March 30 - April 2. Room 424. I arrived at 2:30am and no one was at the front desk, so I walked around looking for someone, and eventually..." Read more Red Roof Inn - Gross gross gross!!! Red Roof Inn "We drove 1200 miles today...checked in red roof inn in texarkana,ark...totally exhausted! Walked in room, first to a dead roach on the floor, second to filthy dirty bed linens,i had..." Read more Eharmony customer care 1.844.238.8666 eharmony customer care phone number Eharmony "Eharmony customer care 1.844.238.8666 eharmony customer care phone number eharmony customer service phone number eharmony customer service eharmony contact eharmony phone number eharmony customer service number www eharmony com customer..." Read more Eharmony customer service 1.844.238.8666 eharmony customer service phone number Eharmony "eharmony customer service phone number eharmony customer service eharmony contact eharmony phone number eharmony customer service number www eharmony com customer service eharmony com phone number www eharmony com contact..." Read more Burgess Seed And Plant Company - Dead plants Burgess Seed And Plant Company "My plants came dead. I never received the Iris bulbs. The woman on the customer service desk told me without the shipping label there is nothing they can do. She..." Read more Lacy Lox And Lkm Hair And Beauty - LACYLOX.COM IS A FAKE RIP OFF BOOTLEG WEB SITE Lacy Lox And Lkm Hair And Beauty "LacyLox Lacy Lox is a scam imitation website tricking people into thinking they are buying genuine Ruth's Beauty products. They even have reviews of Ruth's Beauty products on their site,..." Read more